Catholic Charities of Omaha - Omaha
LocationName of Facility: Catholic Charities
Submitted ByName: Kelly Bolte
Principal Duties and ResponsibilitiesThis position is responsible for completing various client and administrative duties including insurance verification,
facilitating the intake process into Programs, data entry, and client records management. Provides additional
administrative support to Program Services.
Intake and Scheduling - Gathers, organizes, and enters client information into agency databases. Provides information about Catholic Charities programs and referrals when needed. Admits clients into applicable services including obtaining initial authorization for services when needed. Schedules clients for on-going appointments, makes reminder calls prior to appointments, and provides reception for BHS.
Insurance Verification and Billing - Collects, documents and verifies financial information and/or insurance/payer benefits prior to client’s initial scheduled visit. Assesses payment/fees for new clients and assists with requesting payment arrangements if needed. Obtains applicable pre-certifications and/or authorizations for new clients. Initiates a “financial” file with all appropriate documentation needed for admission. Processes payments and ensures timely review and collection of delinquent payments when needed. Initiates and maintains credentialing activities for BHS.
Records Management – Ensures records are organized and stored securely and in compliance with agency, state, and national standards. Processes requests and Releases for client records according to agency standards and Federal regulations. Conducts record reviews on a regular basis per program and COA protocols.
COA/PQI- Ensures accurate data and compliance standards are met as determined by COA and best practice. Manages Program Services data as it relates to outcome measures and grant reporting.
Administrative Support – Provides administrative support to Program Services as needed.
Perform other duties as assigned.
RequirementsKnowledge, Skills, and Abilities
Knowledge, Skills, and Abilities:
Understanding of, and sensitivity to, people of low-income and multi-cultural backgrounds.
Ability to be detail oriented.
Ability to prioritize multiple projects and ensure all deadlines are met.
Ability to be organized to complete delegated tasks in a timely manner.
Understanding and ability to respect client confidentiality.
Computer proficiency including MS Word, Excel, Power Point, and Outlook.
Required of All Positions:
Knowledge and support of Catholic Charities’ purpose, mission, vision, values, and ethical standards.
Knowledge and support of the Catholic Charities Compliance Program requirements including – but not limited to – the Code of Ethics, the Compliance Policy, and all relevant compliance procedures.
Ability to demonstrate sensitivity to the service population’s cultural and socioeconomic characteristics.