Family Services Representative

Catholic Cemeteries - Archdiocese of Omaha - Omaha

Admin & Clerical
Full-Time

Location

Name of Facility: Catholic Cemeteries - Archdiocese of Omaha
Address
7710 West Center Rd
Omaha, Nebraska
68124



Submitted By

Name: Deacon Steve Hill
Email: smhill@catholiccem.com


Description

Department: Family Services
Reports to: Manager of Family Services


Principal Duties and Responsibilities

The Family Services Representative (“FSR”) guides families through the tactical, financial and emotional process of purchasing burial space and the associated goods and services on either an At-Need (those who have currently suffered a loss) or Pre-Need (those planning for the future) basis. The FSR should have a sufficient understanding of the Catholic Teaching regarding burials to educate and guide families regarding what the Church teaches as well as Catholic Cemeteries policies, rules and regulations. The FSR will also work with funeral directors and coordinate with the internal ground operations team in arranging the details of the committals. Please see our website for more details (www.catholiccem.com).


Requirements

Knowledge, Skills, and Abilities
• Background in and/or knowledge of the Catholic Church with a demonstrated commitment to the mission and teachings of the Church, including its burial traditions and regulations.
• Strong customer service skills
• Demonstrates the highest level of integrity and ethical behavior.
• Self-motivated and proven time management skills.
• Excellent verbal and written communication skills
• Mathematical competence to calculate financial transactions and other administrative data.
• Competent in the use of a personal computer and ability to effectively work with Microsoft Office products.
• Developed problem-solving skills with the ability to recognize, analyze and resolve issues with minimal supervision.

Education and Experience
• High school level education or equivalent, with advance education beneficial. Ability to speak Spanish also beneficial.
• At least one to two years customer services experience preferred.

Application Instructions

Send resume and cover letter to Catholic Cemeteries at 7710 West Center Road, Omaha, NE 68124, or email resume to smhill@catholiccem.com.