IT Intern - $15.00 per hour

Information Technology - Omaha

Information Technology
Internship
POSITION TITLE: IT Intern

DEPARTMENT: Information Technology

REPORTS TO: IT Manager

EFFECTIVE DATE: May 5, 2022

CLASSIFICATION: Temporary, Full-Time, Non-Exempt

HOURS PER WEEK: 40

POSITION SUMMARY
The primary duties of this position are to complete the Windows 11 upgrade and Adobe Creative Suite upgrade project. The intern will provide response and resolution to user concerns through a combination of customer service and technical skills both remotely and onsite. The intern will maintain open communication with the ticket contact throughout the lifecycle of the ticket.

PRINCIPLE DUTIES AND RESPONSIBILITIES
• Windows 11 install/upgrade
o Determine hardware compatibility
 Laptops
 Computers
o Determine driver support
 Printers
 Copiers
 Scanners
 Peripherals
o Verify software support
o Perform pre-requisite updates
 Bios
 Firmware
 Hard Drives
o Create/update documentation
 Deployment
 Configuration
o Perform test deployments
o Validate test deployments
o End user education
 Schedule lunch-n-learns
 Create and present changes and new feature functionality
o Schedule and coordinate upgrades
o Verify end user has full functionality

• Adobe Suite upgrade
o Build package, test installation, deploy, validate, and remediate as needed

KNOWLEDGE, SKILLS, AND ABILITIES
• Basic level proficiency in Microsoft Office (Word, Excel, PowerPoint) and Microsoft Outlook.
• Knowledge of Windows 10/11 operating systems.
• Demonstrated problem solving skills.
• Organizational skills and attention to detail.
• Basic verbal and written communication skills.
• High level of energy and enthusiasm; active listener, team player.
• Demonstrated customer service skills.
• Ability to multi-task.
• Ability to work on a team and coordinate work with staff at all levels in an organization.
• Proven ability to work independently and act as a self-starter.
• Experience with reading, analyzing, and creating descriptive technical writing and documenting procedures.

EDUCATION AND EXPERIENCE
• Background in and/or knowledge of the Catholic Church with a demonstrated commitment to the mission and teachings of the Church.
• Current college student, graduate student, or recent college graduate in Computer Science or a related field.
• 1+ years of combined relevant experience and education in the IT field preferred.

EQUIPMENT AND TECHNOLOGIES OPERATED:
• Desktop and laptop computers
• Multi-Function printers and copiers
• Windows (10,11)
• Office 365
• Helpdesk ticketing systems
• IPv4 and v6

WORKING CONDITIONS:
• Routine office environment; ADA-accessible building.

TRAVEL REQUIREMENTS
• Periodic travel to Omaha metro Archdiocesan locations required.