Behavioral Health Office Manager

Catholic Charities of Omaha - Omaha

Admin & Clerical


Name of Facility: Sheehan Center
3300 N 60th Street
Omaha, Nebraska

Submitted By

Name: Amanda Driver


Department: Behavioral Health Services

Principal Duties and Responsibilities

Manage billing contracts. Work closely with Finance and third party Billing company to ensure billing is completed in a customer friendly, timely and accurate way. Compile billing reports and maintains billing records to ensure all authorizations are current. In collaboration with Finance, assist clients in need with payment plan contracts.

Facilitates Intake Process. Gathers, organizes and enters client information into the Agency’s client database. Provides information about Agency programs and referrals when needed. Admits clients into BHS services. Conduct all BHS intakes at Bedford location and Parish/School as needed.

Insurance Verification - Collects, documents and verifies financial information and/or insurance/payer benefits prior to client’s initial scheduled visit. Assesses payment/fees for new clients and assists with requesting payment arrangements. Initiates a “financial” file with all appropriate documentation needed for admission. Manage any insurance denials and facilitate appeals. Manage all current and future agreements with Insurance Companies

Consistent with standard accounting practices, develop and implement an effective on-site payment collection process. Ensure safe and timely transport of payments and billing information to the Finance Department on a routine and consistent basis according to schedule.

Manage credentialing process for all new and existing therapists.
Serve as a Penelope Superuser to train all new staff in BHS, troubleshoot problems, and work as a liaison with Penelope representatives

Oversee Records Management and data reporting. Ensures records are organized and stored securely. Processes requests for client records and releases records according to Federal regulations and Agency standards. Assist with Agency CQI processes and Outcomes reporting.


Knowledge, Skills, and Abilities
Knowledge, Skills, and Ability:

Skills in organizational, interpersonal relations, and effective verbal and written communications

Ability to handle multiple tasks with detail and accuracy.

Skills in Business Office Management, accounting procedures, and conflict resolution.

Computer proficiency using Microsoft Office products (word, excel, power point, and outlook) required. Proficiency using various software programs.

Ability to understand and adhere to policies and procedures related to Protected Health Information (PHI)/Personally Identifiable Information (PII). This position has access to PHI/PII and is limited under the minimum necessary rule to the amount of information necessary to perform assigned duties.

Education and Experience
Work Experience:
1-2 years administrative experience required.
2 years experience in a behavioral health field preferred.

Education Level:
High School Diploma or Equivalent
4-Year College Degree Preferred

Licensure, Certifications, and other Designations:
CPR and First Aid certification or ability to obtain within first 60 days of employment.
Valid Nebraska Driver’s License and Insurability.

Application Instructions